1) Local understanding of security concerns.
Established in Kingston in 1948, we have more than 60 years experience helping homes and businesses in Kingston and surrounding areas including greater Napanee, Gananoque/Lansdowne, Sharbot Lake and all areas in between with service that is second to none in Canada. Our knowledge of the area allows us to assess your security needs on a more deeper level compared to a national company. Our solutions are not standardized, we can customize your security to fit your exact needs based on your location and personal requirements.
2) Local phone number and 24/7 support.
When you call us for assistance, you will use a local number and be put in direct contact with a call specialist. That’s right: a real live human being! You have quick and easy access to our service team and 24-hour on-call support. All our call specialists are from the Kingston area. No automated options or voice recognition to suffer through, just neighbours helping neighbours.
We offer 24/7 on-call support 365 days a year, no matter what. Our local office location allows our technicians to provide on-site support with a relatively short commute time. We are not fazed by local weather. We have several measures in place including power generation as well as several communication redundancy measures ensuring reliability of our 24-hour monitoring communication network. Therefore, if the power goes out or phone lines are ever interrupted, our 24-hour on-call service stays intact and ready.
3) No long-term contracts!
Unlike National companies that require you to sign a 3-5 year contract, we only ask for a one-year term commitment for our monthly monitoring . Also unlike the big companies – we only do security. No telephone, internet or cable television bundles that fluctuate in price. We focus exclusively on security services and we do NOT sub-contract. We are the experts in home and business security.
4) Customer service.
Being a local business means that our customer base are primarily people who reside relatively close to our office location. Our customers get to know our on-call support team and technicians. Our owners are also on-site every day.
We rely on your positive experience with us to not only keep your business but to also receive referrals. We understand how public opinion shapes our reputation. Therefore, we are completely invested in our customers to ensure they have a positive experience.
5) You can visit our facility for yourself!
We have recently upgraded our central facility including state-of-the-art communications equipment and software to further your peace-of-mind in knowing that our local service is up to date on all the latest technology. Being local also means you have the opportunity to visit our facility and see first-hand how we operate.
Book a FREE in-house estimate today! Call Tom at (613) 547-6666 ext. 227