You need an alarm system for your home or business and you’re thinking about hiring an alarm company to install the system or you’ve installed it yourself and are looking to have it monitored by an alarm company. There are a lot of scams out there so you need to be aware, especially with regards to your safety.
Here are 9 questions our alarm professionals suggest you ask before hiring an alarm company.
#1 Are they CASC Accredited?
So what is CASC? The Canadian Accredited Security Contractor (CASC) program supports and promotes best practices, ethics, and professionalism in the electronic security industry and enables consumers to find reputable, professional electronic security contractors.
A CASC Company is an electronic security contractor company that has been granted accreditation through the Canadian Accredited Security Contractor (CASC) program, which is monitored by Canada’s largest security association, the Canadian Security Association (CANASA), and the Underwriters Laboratories of Canada (ULC). Accreditation requires each CASC Company to pass a rigorous application process and maintain adherence to a comprehensive set of eligibility criteria. Each CASC Company and their employees are committed to upholding industry best practices, which means you can expect efficient customer service, well-trained service staff, and accountability from a CASC Company.
All CASC Companies are insured, legally registered, and/or incorporated electronic security companies that adhere to applicable provincial and territorial security legislation.
To learn more, please visit the CANASA website
#2 How long have they been in business?
A good way to ensure an Alarm Company delivers professional-grade security system and monitoring services is by how long they’ve been doing it for.
#3 Do they have their own central station? If not, who do they use and why?
Using a local alarm company with a central station is beneficial because you know you’re speaking to call specialists that are from your area. A local office also allows their alarm technicians to provide on-site support with a relatively short commute time. You can also visit the station yourself.
#4 Do they provide 24-hour on-call support?
This is important if you end up locked out of your home or business. Also, if you know your alarm has been falsely triggered, you can call support immediately to tell them so emergency services aren’t dispatched. If you’re experiencing technical difficulties at any time, having a friendly and helpful person to talk to will help solve the issue more efficiently than without 24-hour on-call support.
#5 What sort of warranty to they offer?
This is important if you’re purchasing a security system from an alarm company. You want to make sure that the device is covered for a number of years so that you can be confident in knowing that the alarm company cares about making sure their products and services work for you.
#6 Do they have a separate service team as well as an installation team?
If so, this may mean that the service team won’t be able to service your alarm system in the most efficient way possible because they didn’t personally install it. Therefore, an alarm company that provides technicians that both install and service alarm systems is the best way to go because they can diagnose the issue and solve the problem faster.
#7 Are they insured for liability, etc?
This is important if the security system fails, monitoring services fail or if there is damage done because of the installation or removal of a security system.
#8 Are they using the latest technology?
With the evolution of technology occurring at such a rapid pace, it’s important that alarm companies keep up. Mobile access is a huge advantage for security systems today. Make sure the alarm company is using the best technology available to them because as tech advances so do the abilities of burglars to enter your home or business so you need to ensure that your alarm company uses the very best technology for their security systems.
#9 Are they a local business?
Hiring a local alarm company near your home or business’s location can be beneficial in the following ways:
- Local understanding of security needs – Their knowledge of the area allows them to assess your security needs on a more deeper level compared to a national company. Their security solutions are not standardized, they can customize your security to fit your exact needs based on your location and personal requirements.
- Local phone number – You can call local people from your area. A local office location allows their technicians to provide on-site support with a relatively short commute time.
- Customer service – Being a local business means that their customer base are primarily people who reside relatively close to their office location. Therefore, their customers get to know the alarm companies on-call support team and technicians. Their owners should also be on-site every day and accessible to you.
- You can visit the facility yourself – You can see first-hand how an alarm company operates.