It’s no question that our Monitoring Station Operators provide exceptional service. Although each and every Operator is an integral member of our team, one Operator is chosen and presented with our coveted Operator of the Year Award. This is awarded to the operator who best demonstrates excellence. Excellence requires a level of service that considers the caller first in every aspect of the call. Excellence makes a caller believe they are the most important person or their problem is the most important consideration of the Operator. The recipient is selected based on call scores as marked by Alliance Alarms Quality Control program throughout the course of the year.
It’s evolved a lot! I was originally hired on contract. Then the opportunity came up to work at the alarm desk and be Laurie’s (Alarm Desk Manager) assistant and provide relief when she isn’t here. It’s really rapidly evolved, aside from programming and now training people on the alarm desk, I’ve done pretty much everything I can think of that you can do in the control room and in such a short time!
The most exciting thing is that you don’t know what to expect and it’s always something different. As routine as the job is, there’s always something that’s going to be different. You may take calls all day long and do the same process but you never know who’s going to be at the other end of that phone and what kind of call you’re going to take. So that keeps it interesting and fresh every day.
It means a lot. It’s really nice and everybody likes to be recognized. It means a lot to be appreciated and acknowledged for the things that you do, especially because this was my first year being eligible for it. It really means a lot to me personally because I know that I’ve done something well and to know that other people see that and then show it; it feels really good!
This is awarded to the operator who demonstrates all round excellence and exemplifies our Core Values. The winner of the President’s award should be the model of integrity, professionalism and team. This also includes positive employee relations, customer service, dedication and initiative. The winner of this award has made outstanding leadership contributions to the Alliance Alarms Team.
I first started here just looking for a job and within four months I was working night shifts and evenings. Sue (Evening Supervisor) went on maternity leave a year later, I then applied for the temporary supervisor position and received the promotion and have been a supervisor ever since. I’ve just taken on the responsibility of making schedules so it’s constantly changing. I love change, I thrive off of change.
The people. There’s no other company in this city or in this province that thinks of their employees like a little family. They really make sure you’re doing well. Everyone comes to work and if someone’s having a bad day you know and we work through it. It’s like a family, it’s nice. It’s like a home away from home.
That I came here to do my job and people see how much I love my job and how hard I work. As a supervisor you have to do your job plus be friendly with people and this award kind of gives you the impression that you do your job but people also respect you. When you get the award you know that the respect is there. It gives you a humble feeling.
It’s quite the balance to strike between work and personal and you know where to draw the line and that’s the best part. It’s my second time getting this award. I received the award the first year it came out and I felt so amazing. So now that I’ve won it twice, it assures me I’m keeping up with my positiv-ness!
Congratulations to all of our Monitoring Station Operators for their exceptional performance. The quality is in their service and that is why we’re confident in saying that we provide the best service in the Kingston area with alarm monitoring that is second to none in Canada!