Got Questions? We Have Answers

Frequently Asked Questions

What kind of security systems do I need?

Each individual and each location is unique, and as such we design the system around your individual needs and requirements. Our sales professionals will visit your site and talk you through what equipment is suggested and why it is being suggested.

Where are you located?

Our office is located in Kingston, Ontario, with other branches in Brockville, Ottawa and Quinte West. We proudly serve Eastern Ontario and beyond.

What other alarms can be monitored by your company?

We monitor burglar alarms, fire alarms, CCTV systems, water levels, temperature, gas detection, medical emergencies and elevator emergencies.

What devices can be added to my existing system?

Most systems are very expandable and modular in nature. Different communication methods can be added (i.e. cellular or IP), as well as water sensors, temperature sensors, gas detection devices, panic alarms, medical emergencies and many more.

I have no phone line, what are my options?

No phone line? No problem. We can use either cellular modules or IP (using the internet) to communicate to the station.

Can I remotely control my alarm system on my smart phone?

You sure can. Both the IP modules and cellular modules have remote arming/disarming capabilities (may have additional costs).

What is the difference between wired and wireless capabilities?

Wired systems require running wires from each device to the main control panel. Wireless devices use RF to communicate to the control panel. Both types of equipment are similar in their operation; wireless comes in handy when there is no way to run a wire through the location.