Forty years’ tenure at the same company is practically unheard, so it is appropriate that we dedicate our blog to our own Laurie Woodman who will be celebrating 40 years at Alliance Security this week. Working, and juggling priorities as a single parent of two now grown adult children, Laurie has had a front row seat in the changing security landscape. Although, she may joke that she’s never had to fill out a job application or go through the interview process, Laurie’s experience as the customer’s primary point-of-contact provides a unique window into the past, present and future of the security profession.
After four decades with Alliance Security Team, Laurie still has passion for the work that she does. “I know that when I follow up on an alarm, I am making a difference in our client’s lives. Whether its ensuring that there is service on a call, or if I am dispatching first responders, I know that I’ve done the best I can for them. That’s rewarding.” Every day is different, and the changes seen throughout her career are vast. “When I started, we would have to manually look up a client in a book for their contact information and then print out notifications regarding the client’s alarm before we could address their issue”. Laurie continued “Now with the software and technology we use combined with a much more tech-savvy customer, the questions I get are more sophisticated and often involve questions about home automation, smart phone usage, home-based cameras and other applications”.
Looking at her own career, Laurie has some advice for those entering the next generation in Security as a whole. “You must know what you’re doing and learn as much as you can about how the systems work. I learned by asking technicians questions and by listening to them troubleshoot and solve issues.” This allows for her to now walk through clients on many of the common reasons she gets calls, ensuring that both clients and technicians have as much information as necessary to ensure successful repairs, or dispatching of services. “Go the extra mile in learning about common issues the clients may be experiencing. The more you know, the more you will be able to help both the customer and technician. Take it seriously.”
When there are so many people looking for passion in their work, Laurie was lucky to find it young, and to have the stability of working with one company, with the flexibility and adaptability to the changes that have taken place within a relatively young industry. Watching “the second generation of Alliance Security Team’s leadership grow up from toddlerhood and getting to work with them and for them is great. “The environment in the office is what I enjoy, especially as I now watch the third generation come in and visit.”
Looking to celebrate Laurie’s 40th anniversary, we of course went to Google to look up the appropriate gift which is a ruby. And while we can’t promise we are giving Laurie a ruby, we do agree with the sentiment that a ruby is given as it is thought to possess an eternal inner flame which is a symbol that the passion is still very alive and strong after 40 years. Can’t think of a better description for Laurie’s continued commitment to her customers, her colleagues and Alliance. Thank you Laurie and congratulations!